How To Fix Fitbit Versa Heart Rate Monitor Not Working

Fitbit versa like other watches, has its  fair share of drawback. Your tracker cannot record correctly because the heart rate monitor feature is missing from the watch. Other times, it is not responsive or gives a false reading.

Clearly, your Fitbit versa heart rate monitor is not working correctly due to system or human error. The System error refers to the software bugs that interfere with your device but a Fitbit application update can solve it. At the same time, human error results when you wear your watch-band loosely.

Do you know the Fitbit versa tracks heart rate using an LED sensor? The light fills the blood capillaries and detects blood pressure. Read this article to get enlightened on how the heart monitor works, why it malfunctions, and how to fix it.

Fitbit Versa Heart Rate Monitor Not Working

Your Fitbit versa heart rate monitor is not working because of a system glitch or an error you made unknowingly. We have explained other reasons in detail below.

Loose tracker band

The tracker uses LED to illuminate the blood capillaries. It detects the total blood pressure, analyses it, and stores the data in the app. If you do not wear your watch firm enough, the data would be inconsistent, resulting in false collation.People wear their tracker loose because the wrist band is damaged or find it a source of inconvenience.

If it is the latter, your band is supposed to be firm enough; yet not tight to cause harm. In situations where the strap is damaged, you need to contact customer service for directions on replacements.

Heart rate settings

The heart rate monitor is auto-activated, but you need to check this setting when you modify your watch. Confirming if that it is “turned-on” is part of a troubleshooting procedure. To be sure it is enabled, please follow these steps.

  • On your tracker, access the face display.
  • Swipe the surface until the “Setting” icon is visible 
  • Click the “setting” option.
  • Go through the pop-up menu and select “Heart Rate.”
  • Enable it, so it displays “on.” 

Restart your versa

The restart is a simple and efficient go-to troubleshooting method. It is the most utilized way by most versa owners. The moment you notice something abnormal, try to re-boot your device. To re-boot your Fitbit versa.

  • Tap your Fitbit verse to wake the screen
  • Swipe the screen to access the “Setting” icon
  • Click on “Setting”
  • You need to look through the pop-up to find the “About” option.
  • Next, tap “Shut down.”
  • And confirm 
  • To switch on the watch, long-press on the button behind for a few seconds.
  • The Fitbit logo would appear on the screen to indicate it is back on

Why Is The Fitbit Versa Heart Rate Monitor Sensor Not Working

Check The App

You could have edited the application, and your versa goes ahead to exclude the heart rate analysis entirely. Whatever the case is, check to confirm first; 

  • To confirm, check your mobile phone.
  • Open the app by clicking on the Fitbit icon on your smartphone. 
  • Select “Today”
  • Click on the “Profile Image”
  • Click on the Device icon.
  • Select “Heart rate” and check its setting is on Auto, then sync your tracker.

Check Dashboard 

Confirm your heart rate from the online dashboard. You need to log in to the site and access this method. 

  • Go to the Fitbit website and click on the dashboard. 
  • Select the “Gear” option
  • Next, click on the “User-Added image” option.
  • Then tap on “Settings.”
  • Go to “Devices,” click on it and switch “Heart Rate” to Auto.
  • Then Sync your Fitbit versa.

Check Your Versa Band

If you have turned on all the heart rate settings, yet the readings are inconsistent, you should consider wearing the versa firm. It sounds minor or irrelevant, but it is essential. The sensor at the back of the watch comes in contact with your skin to take readings. If your tracker’s connection with the skin seems shaky, your readings will react the same way. Furthermore, consider turning the watch to face another direction if you are sure it is firm. You can turn the face inside your wrists while you sleep and see how much difference it makes. 

Remember, the Fitbit uses LED sensors to rate blood pressure, so ensure the green light used in your tracker works. If  you have done all this and the watch is still loose, consider replacing your tracker strap.

Restart Fitbit 

A restart clears temporary data that can be closing up your device. If your tracker is not functioning correctly, re-boot it. A different way to restart your Fitbit versa is to tap simultaneously two of its buttons. 

It is effective and does not permanently delete all your data. Let’s teach you how to do it; Tap your versa screen to wake it, then apply pressure on both the back and right-bottom buttons for a few moments. 

The Fitbit logo would come on the Fitbit display screen, and after some seconds, the versa would vibrate. Please do not insert any foreign item in to the altimeter sensor. It is the small hole you can see at the back of your versa tracker.

Restore factory reset

A factory reset can seem a bit extreme but will be helpful if none of the techniques work. The reset wipes and rid your device of any existing information. In most cases, it clears software problems and restores the watch to its pre-programmed mode.

You can apply factory mode using two methods; 

Method 1: The setting hard reset

It is crucial to point out that all your information would be gone after a hard reset. If your Fitbit versa is to be exchanged or sold, you should do a hard reset. Remove your data from the Fitbit dashboard; remember your data includes card details.

To take off your versa from the Fitbit account.

  1. Go to the Fitbit website,
  2. Click on the dashboard and select the tracker you want to take off.
  3. Go through the menu in your account and select “Remove this Versa.” 
  4. Apply this new setting.

Now to apply the hard reset, follow the instructions.

  1. If your Fitbit versa is on, swipe to the settings option.
  2. Click on it and select “About.”
  3. Click on “Factory Reset.”
  4. And apply the reset option.

Method 2-Hardware button Reset

Sometimes, the issue is severe, and you can’t navigate through your tracker at all. You can reset using hardware buttons. It is crucial to note that, like method 1, your data would completely wipe off.

To avoid that, you can back up your information. To reset using Fitbit hardware buttons, clasp all three versa buttons for up to 12 seconds. It would activate the button restart in 8 seconds.

The Fitbit logo will pop up briefly and go off almost immediately. When it does, let go of the bottom button but still keep pressing both side buttons. You can only let go when the tracker vibrates. 

When it vibrates, the factory setting has restored. The procedure can go on for some seconds until, finally, the logo shows on the screen again. Your versa would startup show “Go to setup” on the display screen. Remember to let go of the bottom button at the right moment. Please follow the instructions adequately for optimum performance.

Why Is Fitbit Versa Lite Not Reading Heart Rate?

There are different reasons your Fitbit lite isn’t reading heart rate, such as you switched off the heart- rate settings without knowing. In some situations, you need to re-boot your tracker.

Here are some things to consider when your versa lite is not reading heart rate;

Confirm The Setting Is Switch To Auto

The Fitbit versa analyses body movement and heart rate to get a detailed picture of your well-being. If your auto option doesn’t respond, turn the setting to the “On” option. It works well.

Re-Boot Your Fitbit Verse Lite

You can restart your verse lite in the following steps.

  1. Swipe your display clock away to access the setting page.
  2. Go through the menu and click on the “About” option. Next select “re-boot Device.”
  3. The tracker display screen would show to indicate your Fitbit has re-booted.


The Fitbit heart rate monitor can go missing or give inconsistent readings due to different reasons. Loosely wearing your versa band is one of the problems leading to unreliable information. To rectify the missing heart rate feature issue, go to the Fitbit website to ensure the heart rate setting is on. Further, check the device setting on your smartphone and restart the tracker.