Fix Hulu Error Code 5005 | Hulu Playback Errors

Some Hulu users are reporting that they keep getting the 5005 Error code when trying to play certain media from their account. In most cases, this problem is reported to occur on Xbox One and PC.

Hulu 5005 Error code is a playback error. It is one of the most common error messages on Hulu. In other words, it simply indicates that playback failure has occurred. This message is most ordinarily seen on streaming devices like Roku, Amazon Fire TV, and Fire Stick, consoles like Xbox and PlayStation, and smart televisions from Vizio, LG, et al.

What Causes Hulu Playback Errors?

Hulu playback errors are caused when the app on your device is unable to speak with the Hulu servers, or the Hulu servers are unable to supply a video stream.

Hulu playback errors are usually caused by issues together with your device, software, or home network and you’ll fix them by following the instructions provided below. Issues including Hulu’s audio being out of sync, buffering video, or no playback in the least.

In some cases, if you see a playback error when trying to observe a Hulu video, and everything checks out fine on your end, Hulu itself could also be experiencing a drag. When a playback error is caused by a drag with Hulu itself, all you’ll do is allow them to realize the difficulty then await them to repair the problem.

If you would like to rule out problems that you simply can actually fix yourself, here are the items that you simply can do once you experience a Hulu playback error on your streaming device. 


Fix Hulu Playback Failure Error Code 5005

If you’re encountering this issue, your first troubleshooting attempt should be to determine either or not this problem is caused by a server issue.

In case you determine that the issue only occurs locally, attempt to update your browser build to the latest version and see if this ends up fixing the issue for you.

1. Verifying the Server Status of HULU

Before you explore any other fix, you should ensure that the problem is not beyond your control.  Keep in mind that HULU has a long history of underlying server issues that lasted for several days (some argue this is the main reason why this streaming service lost the initial battle with Netflix)

Before doing anything else, see if Hulu is currently experiencing any server issues. Start with Down detector and Outage report to see if other users in your area are also experiencing the same error code.

2. Investigating for Hulu server Issues

If the investigation above reveals server issues and you want to double-check, you should also visit Hulu’s Twitter account for any news of an outage period.

In the event that you’ve confirmed that HULU is currently dealing with server issues, you have nothing else to do other than wait for the problem to be resolved by their software engineers.

However, if no one else is reporting this problem and you’re encountering this problem on a PC, it’s likely that you’re dealing with a local issue that can be resolved with the fix below.

3. Updating Browser To The Latest Version (PC Only)

If you’re encountering this issue on PC and you previously confirmed that the problem is not widespread, chances are the issue is browser-related. The majority of users that have faced this issue in the past have confirmed that the problem was resolved entirely after they’ve updated their browser version to the latest build available.

If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the difficulty is originated thanks to a system corruption. 

This operation was confirmed to work on both Chrome and Firefox. To accommodate both user bases, we created two separate guides, showing you how to update both browsers:

How to Update Google Chrome?

Open Google Chrome and click on the action button (three-dot icon) within the top right corner.

Next, go to Help > About Google Chrome.

Click on Apply Google Chrome

Once you reach this point, Chrome will begin to scan and see if a new version is available. And if there is one, you will be prompted to install it in a couple of seconds.

After your Chrome browser restarts into the new build, open HULU and repeat the action that was previously causing the 5005 Error code and see if the problem is now resolved.

How to Update Mozilla Firefox?

Open Firefox and click on the action button from the top-right corner. Next, go to Help and click on About Firefox. Once you’re inside the About Mozilla Firefox menu, click on Restart to update Firefox (if a new version is available) and wait for the process to complete.

You should note that whenever you are prompted by the UAC (User Account Control), you need to click Yes to give or grant administrative privileges. Once the browser is restarted, access Hulu again and see if you’re still encountering the 5005 Error code. 

In some cases, Hulu provides you with a mistake code that will assist you to pin down the matter. When that does not happen, and everyone you see is that the playback failure message, you would like to start out with the fundamentals, like checking your internet connection and advance from there.

Fixing Hulu playback issues require the above different steps for each device you’re streaming from. You can use the above guide to solve this on PS4, PS3, Xbox One, Xbox 360, Wii U, Nintendo Switch, Roku, Amazon Fire TV, Apple TV, Vizio TVs, and LG devices.


If none of the methods have resolved the issue for you, we recommend using Restore Repair Tool which can scan the repositories to replace corrupt and missing files.  In different scenarios where the issue is originated due to system corruption, this works in most cases. Restore will also optimize your system for maximum performance.