The Steel series Arctis 7 not charging problem is often a software issue, which may be resolved by hard resetting the headset. A considerable number of users have complained about the Arctis 7 not charging. If yours is not charging, check whether the charging cable is damaged.
The headsets may also fail to charge because the battery is damaged, or when connected to a low-power output USB port. A broken charging port on the Arctis 7 headset can also hinder proper charging on the device.
Throughout this guide, you will learn how to properly charge the Headset and how to tell the battery level. The guide also includes some solutions you may use to resolve the Arctis 7 not charging issue.
Steelseries Arctis 7 Battery Performance
When not being used, the Arctis 7 gaming headset takes three to four hours to charge from 0 to 100%. According to thousands of users across the world, a fully-charged battery on the Arctis 7 gaming headset will offer you about 12 hours of nonstop playback.
For added convenience, it is also safe to use the headsets while they are plugged in and charging. The Micro-USB port on this device may be used for charging and update the Arctis firmware.
How to Charge the Arctis 7
To charge the headset, connect the USB Charging Cable 11—that comes with the device—to the Micro-USB port on the headset. Plug the rear end of the cable into a USB power source, such as the USB ports on your computer.
If the headset is turned off, the LED light adjacent to the mic will pulsate to indicate that the device is charging, and go off when it is fully charged. If the headset is on, the Power symbol at the bottom of the right ear cup will continually change color to indicate battery level, as follows:
- Fast blinking Red – the battery is between 1 and 9% charged
- Red – the battery is between 10 and 19% charged
- Yellow – the battery is between 20 and 49% charged
- Green – the battery is between 50 and 100% charged
How to Resolve the Arctis 7 Not Charging Problem
Sometimes, the problem has to do with the firmware rather than the headset hardware. Despite being one of the best, and most reliable gaming headsets, Arctis 7 is known to develop problems from time to time.
Discussed below are some of the methods you can use to troubleshoot and fix the charging problem on Steel series Arctis 7:
Method: Inspect the Charging Cable and Ports
Check for signs of peeling, or damaged on the USB Charging Cable 11. Better still, connect the cable to another device, such as a phone, and check whether it is charging. If not, the cable is damaged and needs to be replaced. If the cable is working, try connecting it to a different USB power source port.
Check whether the cable is making a firm connection to the Micro-USB port on the headsets. If not, you may need to have the port replaced by a professional.
Method 2: Hard Reset the Arctis 7 Headset
According to some users, the software may not be reading the battery level correctly. As such, it may continually glow yellow when the battery is actually charged or green when it is half full. Such a glitch may be resolved by resetting the headset.
To do this, you need to carefully remove the padding on the left ear cup of the headset (the ear cap that has a microphone). The reset switch is located behind a tinny hole within the casing. To access it, you need to insert a pin, needle, or paperclip into this hole and press down gently.
To reset the headset, press and hold the reset button for about a second. Once done, plug the headset into the charger to check whether it is detecting battery charge properly.
The charging problem on your Arctis 7 may not actually be a hardware problem; it is likely that the software is not detecting the battery level properly. This is particularly the case for newer devices. In such a case, resetting the device or re-inserting the cable may fix the issue.
If you have been using the headset for more than six months, there is a possibility that the battery is damaged, and cannot hold a charge for long. Seek professional assistance, if you need to have the battery or charging port on your Arctis 7 headset replaced.