What is Microsoft 365 Business Voice and who should be using it?

With the huge push for businesses to go digital, more and more businesses are turning to portable phone systems such as Microsoft 365 Business Voice in place of traditional on-premise telephony.

In this article, we provide insights into what this new communication tech system is all about, its core features, and who can benefit the most from it.

Let’s dive right into it!

What is Microsoft Business Voice?

Microsoft 365 Business Voice is a cloud-based voice solution that lets businesses easily manage their phone calls and VoIP communications. The suite is available as a subscription service, and it offers a variety of features and benefits at different price points.

You can use Business Voice on desktop devices (PCs and Macs) as well as on mobile devices (Android and iOS).

What core features does Microsoft 365 Business Voice have?

Microsoft 365 Business Voice comes with multiple essential features that business owners can leverage to streamline their communication and collaboration needs. We take a look at some of them below:

Call routing

Call routing lets your business automate tasks such as placing calls to specific people or groups. It can also be used to handle emergency calls. With Business Voice, you can route calls using rules and contact methods, such as caller ID, name, or email address.

Contact management

You can add, delete, or update your business contacts quickly and easily with Business Voice. Additionally, you can view information such as contact status, number of minutes left on a call, and the total number of voicemails.

Unified communication

Microsoft 365 Business Voice allows you to manage all your communication from one place. This includes email, voice, and instant messaging services. The result is an easier way to keep track of your conversations and transactions.

Task management

With Microsoft 365 Business Voice, you can create tasks, assign them to other people, and track their progress using the suite’s task management tools. This will help you to stay on top of your work schedule and avoid overlap in your tasks.

Integrations with other services

Microsoft 365 Business Voice allows you to integrate with various services and tools including Dropbox, Salesforce, Gmail, and Office 365. This makes it easy to keep all your documents and data organized within one platform.

Scalability and flexibility

Business Voice is scalable and flexible, meaning it can be adapted to meet the specific needs of your business. You can add or remove users without any disruption to your system and the platform will continue to operate as planned.

Security features

Microsoft 365 Business Voice offers a variety of security features, such as call authentication and voice encryption. These features protect your data and keep your communication safe from potential threats.

Who can use Microsoft Business Voice?

Anyone with an active Microsoft account and a valid Office 365 subscription can use Microsoft Business Voice. Even so, the platform is best suited for small business and mid-sized businesses who need to manage their communications in a more efficient way.

Business owners and managers

Anyone in business, whether small or large, can use Microsoft Business Voice to increase efficiency and communication within their organization.

For example, business owners and managers can use this service to communicate with employees and present any information to them. Business Voice allows you to record voice messages which admins can send as transcriptions or recordings.

Presentations are customizable and can include multimedia elements such as images, videos, and audio files.

Customer support reps

Microsoft Business Voice provides a comprehensive and reliable customer service solution for small, medium, and even enterprise businesses. Customer support reps can use the service to communicate with customers, interact with them in chat rooms and forums, and manage customer relationships through email, voice mail, and live chat.

Is Microsoft 365 Business Voice worth the money?

Absolutely! Microsoft Business Voice is well worth it especially if you need to do more than just your regular phone calls. With features such as transcription and call routing, it can make life a lot easier for business owners who need to manage various types of calls from multiple locations at the same time.

But like anything else, this communication suite is not without its caveats and there are a few things to consider before making the switch.

To determine if Microsoft Business Voice is right for you, take some time to review the features we outlined above and see if they align with your needs and goals. 

Personally, I think it is an excellent platform and highly recommend giving it a try if you are looking to take your business voice to the next level. Good luck!