Have you encountered a variation of this error during startup on your Windows computer? This is an issue that has plagued Windows users who have allowed Apple to download an update allowing iCloud functionality on their computer.
This article will detail what exactly the ubd.exe process does for your computer, why this error message might be occurring on your computer, and what steps you can take to troubleshoot the problem and resolve the issue.
What is UBD.exe?
The ubd.exe file is a software component of Apple’s iCloud. It is a necessary component of Apple iCloud for Windows, a program that enables users to upload data from their Windows-based PC’s to Apple servers, therefore it should not be disabled or removed from your computer.
However, the ubd.exe file is an executable process, which can often be mimicked by virus coders or hackers looking to deploy an executable virus or malware onto your computer. Therefore, the first step you should take is to ensure that ubd.exe is not a virus.
Although the legitimate version of this executable process is safe, some viruses or malware may attempt to disguise themselves as the ubd.exe process on your computer. To determine whether or not the ubd.exe file on your computer is malware or not, you should start by checking the spelling of the file to make sure it is spelt correctly.
Many viruses feature slight misspellings of the legitimate file name, so it is imperative that you check the spelling before moving on with the investigative process. Next, determine the location of the file. The ubd.exe process should run from C:\Program Files\Common Files\Apple\Internet Services\, so if it is running from any other location then it is likely a virus. If you are still unsure whether or not the file is a virus, there are two tools you can access on most Windows operating systems: Task Manager and Process Explorer.
To use Windows Task Manager, go to View, Select Columns, and then select Image Path Name. To use Microsoft Process Explorer, start the program (it does not require installation) and activate Check Legends under Options. Then, navigate to View, Select Columns, and then add “Verified Signer” as one of the columns.
If the “Verified Signer” status of the process is listed as “Unable to Verify” you should check the information of this file. If the publisher listed for ubd.exe is not Apple Inc. or if the file size is not roughly 22.39 megabytes, then it is likely a virus. Once you have identified the file to be a virus, the next step should be downloading an anti-virus tool like Malwarebytes onto your computer to detect and remove the virus.
Causes of UBD.exe Entry Point Not Found
If you have ensured that the ubd.exe on your computer is legitimate, then there are several issues that could be causing the “ubd.exe – entry point not found” error to occur. Firstly, this is likely due to an issue on Apple’s end that was supposed to be resolved through an iCloud patch.
However, Windows users have been waiting since 2014 for this patch and it has still not surfaced. Secondly, the issue might have to do with your Apple Mobile Device Support driver. The next section will outline a few troubleshooting methods for resolving the second issue and for alleviating pop ups if the only solution is to sit and wait for the patch.
How to Fix UBD.exe Entry Point Not Found
While the causes for this error are not fully known, there are several methods of troubleshooting this error that are known to be successful. Follow these troubleshooting methods as precisely as possible to ensure success in resolving the issue and avoid tangential damage to your computer or device.
1. Remove and Reinstall the Software Experiencing the Issue
If you believe the error might be caused by an issue with your Apple Mobile Device Support driver, then removing the software that is experiencing the issue and reinstalling it might resolve the error. To remove and reinstall an application on your Windows 7, 8, or 10 computer, follow these eight steps.
- Press the Windows key + X and click on Control Panel.
- Click on Programs and Features.
- Select the application you wish to uninstall and click Uninstall.
- Restart your computer.
- Right-click on the setup file of the application you wish to reinstall, and then select Properties.
- Select the Compatibility tab.
- Check the box corresponding to Run this program in Compatibility mode.
- Let the application install and then check its functionality.
2. Perform a Clean Boot
You might be able to stop the error from appearing by performing a clean boot of your computer. To perform a clean boot on a Windows 8 or 10 computer, follow these seven steps.
- Sign into your computer as an admin.
- In the search box on the taskbar, type “msconfig” and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK.
To perform a clean boot on a Windows 7 computer, follow these five steps.
- Sign into the computer as an admin.
- Select Start, type “msconfig.exe” in the Start Search box, then press Enter to start the System Configuration utility.
- On the General tab, select Selective startup, and then deselect Load startup items.
- On the Services tab, select Hide all Microsoft services, and then select Disable all.
- Select OK, and then select Restart.
Ultimately, if none of the troubleshooting methods listed above, then you will likely have to wait it out until Apple delivers an iCloud patch. Contact Apple customer support if you would like further information on when a patch will be released or what steps you can take in the meantime.